Privacy Policy

Privacy Policy

‍Introduction

‍Respondr Finance is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you engage with our services or interact with our website.

‍What personal information we collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Full name and contact details
• Date of birth
• Employment and income information
• Financial and credit-related information
• Details about your assets and liabilities
• Information about your loan requirements and objectives
• Any other information you provide to us

In some cases, we may collect sensitive information where it is required to provide credit assistance or where you have given your consent.

‍How we collect your personal information

‍We collect personal information in a number of ways, including:

• When you complete forms on our website
• When you contact us by phone, email, or other communication channels
• When you provide documents as part of a loan application
• Through third parties, such as lenders, referral partners, or service providers
• Through publicly available sources where relevant

‍Why we collect your personal information

‍We collect, hold, and use your personal information to:

• Provide credit assistance and mortgage broking services
• Assess your financial position and borrowing capacity
• Arrange and manage loan applications
• Communicate with lenders, credit providers, and service providers
• Provide ongoing support and loan reviews
• Comply with legal and regulatory obligations

If you do not provide the information we request, we may not be able to provide our services to you.

‍‍Disclosure of your personal information

‍We may disclose your personal information to:

• Banks, lenders, and other credit providers
• Our aggregator, Connective Broker Services Pty Ltd
• Credit reporting bodies
• Valuers, insurers, solicitors, and other professional advisers
• Service providers who assist in delivering our services
• Government and regulatory bodies where required by law

We only disclose information where it is necessary to provide our services or where we are required to do so by law.

‍Direct marketing

‍We may use your personal information to provide you with updates about our services or relevant information. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

‍Storage and security

‍We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information may be stored electronically and in physical form. We retain your information only for as long as necessary to provide our services and meet our legal obligations.

‍Access and correction

‍You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details below.

‍Complaints

‍If you have a concern about how your personal information has been handled, you can contact us to make a complaint. We will respond within a reasonable timeframe and work to resolve your concern.If you are not satisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA): Website: www.afca.org.au
Phone: 1800 931 678

‍Changes to this policy

‍We may update this Privacy Policy from time to time. The most current version will be available on our website.

‍Contact us

‍If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: Respondr Finance


Phone: 0409 937 049


Email: hello@respondrfinance.com.au